Regulated Adult Complex Care (CQC)

Specialist, Professionally Governed Care for Complex Needs

Eternity Care Ltd delivers CQC‑regulated adult complex care for individuals who require hands‑on, consistent and professionally managed support. Our service is designed for adults with high‑risk, long‑term or complex needs, where safeguarding, clinical awareness and continuity of care are essential.

As a CQC‑registered provider rated “Good”, we deliver care that is safe, compliant and fully auditable, working closely with families, case managers, healthcare professionals and legal representatives.

Our Regulated Adult Complex Care Services

We provide tailored care packages that may include:

  • Personal care and continence support delivered with dignity and respect

  • Medication administration and full MAR (Medication Administration Record) management

  • Mobility assistance, transfers and use of specialist equipment

  • Waking night care, sleep‑in support and double‑up staffing where risk levels require

  • 24‑hour care and live‑in care packages for individuals needing continuous support

Each package is built around a detailed care plan and reviewed regularly to ensure it continues to meet changing needs.

Who This Service Supports

Our regulated adult complex care service supports individuals living with:

  • Acquired or traumatic brain injury

  • Neurological conditions

  • Physical disabilities and reduced mobility

  • Mental health conditions

  • Cognitive impairment and other complex support needs

We have extensive experience supporting individuals with multiple diagnoses and high‑risk presentations, ensuring care remains stable and placements are protected from breakdown.

Governance, Safeguarding & Compliance

All regulated care delivered by Eternity Care Ltd is underpinned by strong governance and safeguarding systems, including:

  • Comprehensive risk assessments

  • Individualised care and support plans

  • Medication policies and MAR documentation

  • Daily care notes and incident reporting

  • Clear safeguarding procedures and escalation pathways

This ensures our care delivery meets CQC standards and is suitable for professional, legal and insurance review.

Why Choose Eternity Care Ltd for Complex Care

Clients and professionals choose Eternity Care Ltd for adult complex care because we offer:

  • CQC‑registered, Good‑rated care provision

  • Experienced staff trained in complex and high‑risk care environments

  • Rapid mobilisation, often within 48 hours

  • Flexible staffing, including nights and double‑up support

  • Consistent teams with 24/7 on‑call management

Discuss a Regulated Adult Complex Care Package

If you are seeking a safe, responsive and professionally governed complex care provider, our team is here to help.

Phone: 07505 543585 / 07950 695881
Email: office@eternitycare.co.uk

Contact us today to discuss assessments, referrals or urgent care requirements.

Eternity Care Ltd is a CQC-registered care provider rated “Good”, delivering specialist care and support for adults and young people with complex, high-risk and time-critical needs.

We specialise in rapid-response care, domiciliary support, and professionally governed packages for families, local authorities and legal professionals across the North East.

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