CQC Rated Good | Birtley, Gateshead
Trusted Home Care, Supported Living and Complex Care Across the North East and England
Personalised care that helps you or your loved one live safely and independently at home. From everyday support to complex and urgent care packages, our local team is ready to help, often within 48 hours.
CQC Rated Good in all five key questions
Care often mobilised within 48 hours
24/7 on-call management
DBS-checked, trained and supervised carers
How Can We Help You Today?
Care Built Around the Person, Not the Package
Eternity Care Ltd is a CQC registered care provider based in Birtley, supporting adults, children and young people across Chester-le-Street, Gateshead and the wider North East. Every service begins with a thorough assessment and a clear care plan, so your needs, risks and preferences are fully understood before care starts.
Our carers are carefully recruited, DBS-checked and trained, and every package is overseen by our registered manager with 24/7 on-call support. We deliver both CQC regulated care and unregulated support, which means you receive the right level of help without paying for more than you need.
About Eternity CareCare at Home
Flexible support in your own home, from a single visit a day to round the clock care.
Specialist and Urgent Care
For complex, high-risk and time-critical needs, our experienced teams step in quickly and keep placements stable.
How Care Starts
- 1
Talk to Us
Call or send a short enquiry and a member of our care team will listen and answer your questions.
- 2
Assessment
We visit to understand needs, risks, routines and what matters most to you.
- 3
Your Care Plan
We agree a personalised plan, the carers involved and when support begins.
- 4
Care Begins and Grows
Care starts on the agreed date and is reviewed regularly as needs change.
Why Families and Professionals Choose Eternity Care
Rated Good by the CQC
Safe, Effective, Caring, Responsive and Well-led.
Fast, calm mobilisation
Packages often start within 48 hours when time matters.
Consistent carers
Small, matched teams so faces stay familiar.
Strong governance
Risk assessments, daily records and safeguarding oversight on every package.
Clear reporting
Documentation suitable for family, professional and legal review.
Local leadership
A registered manager and office team in Birtley you can actually speak to.
Care Quality Commission
Rated Good by the Care Quality Commission
Eternity Care Ltd was rated Good overall at our latest CQC inspection, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. We are registered to provide personal care for adults over and under 65, children and people living with dementia.
Who We Work With
Families and private clients
Local authority commissioning and brokerage teams
Case managers and solicitors
Hospital discharge and step-down teams
Supported accommodation providers
Healthcare professionals and multidisciplinary teams
Areas We Cover
From our office in Birtley we support families across the North East, Greater Manchester and Cheshire East, and we arrange live-in and complex care packages nationwide. If you are unsure whether we cover your address, please call us.
See All AreasIndependent Reviews
What Families Say
Families can review us on homecare.co.uk, the UK home care review site. Reviews are published there, not written by us, and you can read every word on our profile.
Rated Excellent
5.0
out of 5 on homecare.co.uk, from 1 review
Read Our Reviews- Staff
- Care and support
- Management
- Treated with dignity
- Value for money
“very helpful, friendly, and very professional”
Wrote about the care arranged for her mother at home, including overnight support at short notice.
Florence M
Daughter of a client, published on homecare.co.uk, 5 August 2022
Have we cared for your family?
Your review helps other families in the North East choose care with confidence. It takes a few minutes on homecare.co.uk.
Leave a ReviewJoin Our Care Team
We are always looking for kind, reliable people to join our team in Birtley and across Gateshead. Full training, supervision and 24/7 support provided.
Talk to Our Care Team Today
Tell us a little about the support you need and we will call you back at a time that suits you. No pressure, just honest advice.
- 07505 543585
- [email protected]
- Unit 2, 7-9 Arndale House, Durham Road, Birtley, DH3 2PG
In an emergency, always call 999.