CQC Rated Good | Established in Birtley, Gateshead
About Eternity Care
We are a CQC registered care provider helping adults, children and young people across the North East and England live safely, comfortably and with dignity, whether they need a daily visit at home or a fully managed complex care package.
Delivering Safe, Responsive and Compassionate Care
Eternity Care Ltd was founded to give families and professionals in the North East a care provider they could rely on when it matters most. Registered with the Care Quality Commission in 2021 and based at Arndale House in Birtley, we have grown by doing the simple things well: listening carefully, planning properly and turning up when we say we will.
Today we support people with a wide range of needs, from older people who want to stay in the home they love to adults with complex, high-risk or time-critical needs, and children and young people up to 18 at home or in supported accommodation. Every service begins with a thorough assessment and a clear plan of care or support, so needs, risks and preferences are fully understood before the first visit.
See Our Services
Our Vision
ImpactInspireEmpower
Our Mission
“Serving with a spirit of excellence”Daniel 6:3
Our Core Values
Who we are, what we believe and who we want to become.
Compassionate and Caring
We serve because we care and want to make a difference. We love what we do.
Integrity
Honesty, openness and transparency
Our integrity is what drives our success. We mean what we say, and we say what we mean.
Trustworthy
We are competent, reliable, dependable and effective.
Unity and Respect
Teamwork
We encourage, support, uplift and protect each other. A house divided cannot stand.
Teachable Spirit
Attitude
Every day is an opportunity to learn. We also learn from our mistakes. We are open to wise counsel, constructive criticism and correction.
Accountability
We take 100% ownership, responsibility and accountability for our decisions and actions.
The Right Level of Support, Every Time
Eternity Care Ltd delivers both CQC regulated care and unregulated support, depending on what each person needs.
Regulated care
Where personal care or medication support is required, care is delivered under our CQC registration with full care plans, risk assessments and medication records.
Unregulated support
Where someone needs supervision, guidance or help with daily living without hands-on care, we provide unregulated support with the same safeguarding standards.
This flexible model means you receive the level of help that fits your situation, with no unnecessary cost and no gaps in oversight.
Safeguarding and Governance You Can Trust
Safeguarding is the foundation of our service. We operate robust safeguarding policies, individual risk assessments and clear escalation routes, supported by structured reporting, quality monitoring and regular staff supervision.
Our leadership team provides day to day oversight of every package, with 24/7 on-call management for staff, families and professionals. Daily records, incident reporting and care plan reviews are kept to a standard suitable for family, professional and legal review.
Care Quality Commission
Rated Good by the Care Quality Commission
At our most recent inspection, published on 22 August 2023, the CQC rated Eternity Care Ltd Good overall and Good in every key question.
We are registered to provide personal care for adults over and under 65, children and people living with dementia. Behind the rating sits a quality process that runs all year round:
- Care plans reviewed regularly and whenever needs change
- Medication policies with full administration records
- Unannounced spot checks and carer supervisions
- Incident and safeguarding reporting with lessons learned
- Feedback surveys and a clear, accessible complaints procedure
Meet the People Behind Eternity Care
Our care is led locally by a registered manager and office team you can speak to directly, and delivered by carers who know the people they support.
Hannah Rudo Munesu
Registered Manager
Leads the day to day quality and safety of every care package and is the CQC registered manager for Eternity Care Ltd.
Tatenda Munesu
Nominated Individual
Holds overall responsibility for the service, its governance and its relationships with commissioners and professionals.
How We Recruit and Train
Every carer and support worker joins us through safer recruitment with enhanced DBS checks, references and right to work verification. Induction is followed by ongoing training in moving and handling, medication, safeguarding, dementia awareness and complex care, with supervision and spot checks to keep standards high.
Join Our TeamWho We Work With
Families and private clients
Local authority commissioning and brokerage teams
Case managers and solicitors
Hospitals, discharge and step-down teams
Supported accommodation providers
Healthcare professionals and multidisciplinary teams
Independent Reviews
What Families Say About Us
Families can review us on homecare.co.uk, the UK home care review site. Reviews are published there, not written by us, and you can read every word on our profile.
Rated Excellent
5.0
out of 5 on homecare.co.uk, from 1 review
Read Our Reviews- Staff
- Care and support
- Management
- Treated with dignity
- Value for money
“very helpful, friendly, and very professional”
Wrote about the care arranged for her mother at home, including overnight support at short notice.
Florence M
Daughter of a client, published on homecare.co.uk, 5 August 2022
Have we cared for your family?
Your review helps other families in the North East choose care with confidence. It takes a few minutes on homecare.co.uk.
Leave a ReviewWhy Choose Eternity Care Ltd
- CQC registered and rated Good
- Strong safeguarding and risk management
- Rapid mobilisation, often within 48 hours
- Experienced teams trained in complex and high-risk care
- Clear communication and professional reporting
- A local office in Birtley with people who know the area
Let's Talk About the Support You Need
We are happy to discuss assessments, referrals and service options with no obligation.
- 07505 543585
- [email protected]
- Unit 2, 7-9 Arndale House, Durham Road, Birtley, DH3 2PG
In an emergency, always call 999.