Case Managers & Solicitors

Professional Care & Support Solutions for Complex Cases

Eternity Care Ltd works closely with case managers, solicitors, insurers and legal professionals to deliver high-quality, well-governed care and support packages for individuals with complex needs.

Our service is designed to support clients involved in personal injury, clinical negligence, rehabilitation and long-term care planning, providing reliable staffing, clear reporting and rapid mobilisation when required.

Our Professional Approach

We understand the importance of accountability, transparency and risk management when working on complex legal and rehabilitation cases. Our approach is outcomes-focused and built around detailed assessments, robust care planning and consistent delivery.

Each package is managed with clear lines of responsibility, ensuring that all professionals involved remain informed and confident in the care being provided.

Regulated & Unregulated Care Services

Depending on the client’s needs, Eternity Care Ltd can deliver both CQC-regulated care and unregulated support services.

Regulated Care (CQC)

Where clients require personal care, medication administration or hands-on support, services are delivered under our CQC registration, ensuring compliance with regulatory standards and safeguarding requirements.

Unregulated Support

For clients who do not require personal care, we provide unregulated support services such as supervision, prompting, community access and daily living support.

Areas of Support

We provide flexible care and support across a wide range of complex needs, including:

  • Acquired and traumatic brain injury

  • Neurological conditions

  • Physical disabilities

  • Mental health needs

  • Complex behavioural support

  • Long-term rehabilitation and recovery

Rapid Mobilisation & Crisis Response

We recognise that legal and rehabilitation cases often require urgent intervention. Our team can mobilise care packages within 48 hours, including:

  • 1:1 and 2:1 staffing

  • Waking night and sleep-in support

  • Double-up care for higher-risk situations

This enables continuity of care during hospital discharge, placement breakdown or urgent safeguarding situations.

Reporting & Documentation

Clear, professional documentation is a core part of our service.

We provide:

  • Detailed care plans and risk assessments

  • Daily records and progress notes

  • Incident reporting and safeguarding documentation

  • Clear communication suitable for legal, insurance and professional review

Why Work With Us

Case managers and solicitors choose Eternity Care Ltd because we offer:

  • CQC-regulated care provision

  • Experienced staff trained in complex and high-risk care

  • Strong safeguarding and governance frameworks

  • Rapid mobilisation for urgent cases

  • Reliable communication and professional reporting

If you are a case manager or solicitor seeking a dependable care provider to support your client, our team is available to discuss assessments and care requirements. Contact us today to discuss how we can support your case with safe, compliant and responsive care services.

Eternity Care Ltd is a CQC-registered care provider rated “Good”, delivering specialist care and support for adults and young people with complex, high-risk and time-critical needs.

We specialise in rapid-response care, domiciliary support, and professionally governed packages for families, local authorities and legal professionals across the North East.

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