Eternity Care Ltd accepts referrals from local authorities, case managers, solicitors, healthcare professionals, placement teams and private individuals seeking safe, responsive and well-governed care and support services.
Our referral process is clear, efficient and designed to enable rapid assessment and mobilisation, particularly for urgent or complex cases.
We welcome referrals from:
Local authority commissioning teams
Social workers and placement officers
Case managers and solicitors
Hospitals and healthcare professionals
Supported accommodation providers
Families and private clients
Referrals can be made for the following services:
Regulated Adult Complex Care (CQC)
Domiciliary Care
Rapid Response & Crisis Support
Children & Young People (16–18) support
End of Life Care
Live-in, night care and short-term support packages
Each referral is reviewed to ensure the service offered is appropriate, safe and compliant with regulatory requirements.
To help us assess suitability and respond promptly, referrals should include the following information where available:
Individual’s name, age and current location
Reason for referral and presenting needs
Risk assessments and safeguarding concerns
Required staffing levels (e.g. 1:1, 2:1, waking nights)
Details of any personal care or medication support required
Desired start date and urgency level
Providing clear information enables faster assessment and mobilisation.
Once a referral is received, our team will:
Review the referral information promptly
Conduct an initial assessment
Confirm service suitability and staffing requirements
Agree timelines for mobilisation
Where appropriate, care packages can often be mobilised within 48 hours, including night and double-up staffing.
Safeguarding is central to all referrals accepted by Eternity Care Ltd. All services are delivered in line with robust safeguarding policies, risk management procedures and regulatory standards.
This provides reassurance to professionals, families and commissioners that care is delivered safely and responsibly.
Referrals can be made by contacting our team directly:
Phone: 07505 543585 / 07950 695881
Email: office@eternitycare.co.uk
Alternatively, professionals may contact us to discuss cases prior to referral to ensure suitability and urgency.
All referral information is treated confidentially and managed in accordance with data protection requirements.
Contact us today to discuss a referral or to seek guidance on the most appropriate service for your needs.
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